Call Center

► Call Center - TeleCollection

Of all the communication tools, telephone is the best medium of communication that transports raw data more easily and more effectively without any hassle. Information can be gathered mo re effectively through one phone call. Not only that but it can also help save a lot of times and costs as well not to mentioned boost profits and speed of gathering data as well. At the end, overall, will definitely lead to the increased of productivity. Telecollection is an organized, cost-effective and quick method for professional collectors to contact account holders. Telecollection can help identify marginal accounts before they become delinquent and target these accounts for aggressive recovery action. This can dramatically improve your bottom line. Telecollection can increase recovery efficiency and profits by maintaining contact with your most priceless asset - your customer base. Telecollection is of optimal benefit on accounts that clients may find uneconomical or unproductive to assign to their in-house recovery staff.

► TeleCollection Can Save Your Money By

1.	Accelerating the rate of recovery of outstanding balances.
2.	Initiating early recovery of non-performing accounts that are uneconomical for in-house collection.
3.	Identifying delinquent debtors at an earlier stage.
4.	Reducing the high-cost of maintaining an in-house collection department.
5.	Curtailing staff training and turnover costs.
6.	Increasing the number of daily contacts with debtors.
7.	Providing forecast and projections on receivables.

► TeleCollectors

1.	Make reminder calls to initiate timely debt repayment.
2.	Negotiate and report on account repayment terms.
3.	Report on promise payments, uncontactable debtors, refusal to pay, etc.
4.	Identify debtors' concerns or issues immediately.
5.	Obtain and report new debtors' contact information.

► Technology

A successful call centre must offer a flexible and robust computing architecture that can accommodate the varying parameters of today's telemarketing efforts and provide sound technology to cater to the evolving needs of the client in a competitive marketplace.TGS & Partners is committed to achieving leadership in the Telecollection industry by providing open systems-based call centre solutions that offer the most powerful, integrated telemarketing features available today. TGS & Partners uses the sophisticated PC Windows based Collection Works credit management software to accelerate work production and increase efficiency. TGS & Partners is the only recovery agency in Malaysia that has the capability of incorporating a Predictive Dialer as part of its Collection Works credit management software system.

► All inbound calls are handled using a sophisticated ACD (Auto Call Distribution) system that routes all calls received to the first available agent. The ACD offers comprehensive reports on

1.	Agent telephone activities such as the number of calls handled.
2.	The average call talk time for each agent.
3.	Equipment and line utilization.

► TeleCollections Using A Predictive Dialer

A Predictive Dialing system is a distributed network of PCs over a LAN (Local Area Network).
The system is made up of three basic groups of PCs:File Server - For campaign management and reporting,Dialing Control Server - which handles all dialing and phone line switching; and Agent PCs.

A Predictive Dialer uses a sophisticated adaptive/predictive dialing algorithm to adjust the rate of outbound call placements based on such dynamic variables as the number of active agents, phone lines and campaigns, line/agent ratio per campaign, and average talk time, to place outbound calls automatically. The dialer screens out no answer and busy signals, and connects the agent only to live calls using TCI (Telephony Computer Integration) and an ACD (Auto Call Distribution) system thereby dramatically increasing the number of contacts and agent talk time per hour. At the time of contact the computer displays the relevant account information of the cardholder to the telecollector automatically. Predictive dialing technology allows agents to speak exclusively with live contacts in rapid succession; the computer does all the work.